Helpdesk Support Advisory

“Continued growth and return on your investment is dependent on
continued system exploitation, to do this a solid support organisation
structure need to be in place. At Aphelion we can assist in the development
and execution of such a strategy”

Helpdesk Support Advisory Capabilities

Helpdesk Fectsheet

Case study

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Our approach to Helpdesk Support Advisory

Post Go-Live is the point where the journey begins for organisations who have just implemented large scale SAP implementations. However to ensure that the organisation can support itself, a solid helpdesk and help support structure should be in place.

From assistance in the organisational design of a support structure to the creation of helpdesk and associated support agent networks, procedures and resourcing definition, Aphelion can provide expertise to bring it from a vision to realisation.

At Aphelion Solutions our goal is to provide advice and consulting enabling the creation of a robust Helpdesk and Support strategy to support your long term goals.

What we offer

Our Helpdesk support strategy advise is designed to offer improved continuity. What we can advise on is:

  • Defining SAP Governance Committee
  • Development of support organisation design including project management, training, change management and delivery of training.
  • Definition of Post Go-Live resources, roles and responsibilities
  • Internal procedures for initiating change requests and approving enhancements
  • Helpdesk tool selection
  • Helpdesk SLA creation and deployment

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